Delivery Information

What should I do if my order is approved but hasn't been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

Is Open Box delivery available for all the products?

No, the Open Box Delivery option is available on select products and locations only.
What if the product turns out to be defective after the product is delivered?

In the unlikely event of an item being defective, you can easily request a return as per the returns policy of the product through the ‘Orders’ section of your account.

My order has reached the nearest delivery hub, but why isn't it out for delivery yet?

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

Why can't I track my order even though it has been shipped?

Courier services usually take up to 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

How does our system prevent card fraud?

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorized.

I have requested for a return for my item. When will it happen?

You can now track the status of your return easily right from your account or mobile app. Just visit the 'My Orders' page to see its status along with the date of pick-up and status of your refund if applicable.

You will also receive an email & SMS with the details of your return.

How can I return or exchange an item?

To return/exchange your order, follow these simple steps:
1. Go to 'Orders'
2. Select the product
3. Click on 'Return'
4. Select the relevant reason and sub-reason
5. Add comments and tap 'Continue'
6. Select 'Replacement/Refund/Exchange' as applicable for your order (Relevant option will be provided basis the product's Returns policy)

Why my return is still not approved? or what is the status of my return?

You can visit the 'Orders' section and tap on the desired order to check the status of your return request.

If the return is in 'Requested' state, please wait till the promise date shown in the order details so that the team can validate your return request with seller and get back to you